Once the order has been placed, you will receive a confirmation email from RESERVOIR. The delivery time of a purchase may vary depending on the location of the delivery address. As a general rule, it takes between 1 and 3 working days after confirmation of the order for delivery in France, and 3 to 5 days for delivery outside France.
The carrier responsible for shipping and delivery will then notify you, and give you a tracking number, when your order reaches them. The carrier will attempt up to 3 deliveries (in the recipient’s hand and with his signature). The order will be returned to our warehouse on the third failed attempt.
If you are not completely satisfied with the product you have purchased, RESERVOIR offers you the option of exchanging or returning the item by returning it to us within 30 days of receiving the product. We will contact you as soon as we receive your watch or your RESERVOIR item. In general, returns will be validated within 7 working days of their delivery to our warehouse.
If you have any questions regarding your order or the returned item, please contact us at: [email protected]