FAQ

Top frequently asked questions

The serial number of your RESERVOIR watch is engraved on the case back at the 6 o’clock end.

The power reserve indicates the functioning time of a mechanical movement without it needing to be rewound. When it is worn, the watch winds itself constantly thanks to a self-winding, automatic movement. The display of the power reserve is represented by an auxiliary dial or indicator, usually inspired by a gauge for RESERVOIR watches. The level of the power reserve is mentioned by the position of the hand on the power reserve indicator. The horizontal line in the last zone of the power reserve indicator shows the power reserve is exhausted, and the watch may lose its precision. In that case, it is recommended to wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

The luminosity of RESERVOIR watch’s dial and hands come from a Super-LumiNova treatment. Only some models from the collections are equipped with this treatment. It works like a light accumulator, charged by the light received, it restores it over time. The Super-LumiNova material is a luminous paste composed of strontium aluminate that allows to store the luminosity from daylight or any artificial source of light and then reflect it when immersed in darkness. This treatment allows a better readability in the dark or underwater. The Super-LumiNova does not degrade over time, but the intensity and duration of the luminosity may vary depending on the time of exposure to the source of light.

Buying a reservoir watch

All RESERVOIR watches are water resistant up to 5 bar/ ATM (50 meters), and 25 bar/ATM (250 meters) for the HYDOSPHERE collection. While wearing your watch, make sure the crown is well screwed down at all time and especially before using it underwater. Do not handle the crown underwater. Water resistance might be affected by inappropriate usage of the watch, accidental shocks, temperature shocks or cosmetics. If condensation appears under the sapphire crystal, it is recommended to bring the watch to an official retailer to proceed with an assessment.

When not using your RESERVOIR watch, you can store it in its case. However, it is never good to leave a watch in its case for a long time without using it, because it can dry the oils and therefore disturb the internal mechanism. It is therefore preferable when you are not wearing your watch, to use a watch winder. A watch winder will rotate the watch on itself, so as to mimic the movement of a wrist, in order to drive the internal rotor that keeps the watch on time. No matter where you want to store your watch, the place must not be too wet (bathroom) or too dry.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make it shock resistant for everyday usages. The movement of your RESERVOIR watch is a high quality mechanism that requires to be preserved from extreme temperatures (+60 °, 0 ° C), thermic chocks (ex: hot springs, hot showers, saunas, hammams…), brutal shocks (extreme sports, tennis, golf…). All damages resulting form an inappropriate use of the watch will not be covered by the warranty.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make them shock resistant for everyday usages. It is not recommended for intensive sports, especially golf and tennis. The HYDROSPHERE watch is specifically designed for diving sports.

Suitable for Reservoir watch with a date. This position allows setting the date by winding the crown upwards only. If you rotate it the other way, the date won’t change. To preserve the watch’s mechanism, the automatic change of the date does not operate simultaneously when the retrograde minute jumps from 11:59 pm to 0:00 am. The date change happens between 12:00 am and 01:00 am. Please avoid changing the date between 9:00 pm and 2:00 am.

Erasing scratches from a watch requires highly skilled craftsmen and also depends on the finish of the model and the depth of the scratches. Each one of our official retailers can assess the quality of your watch and define if the scratches can be removed.

The RESERVOIR watch collections are available to purchase either in a network of official physical or on-line stores or on the RESERVOIR online boutique https://www.reservoir-watch.com/. We strongly recommend that you purchase your RESERVOIR watch through these official stores to guarantee the origin of the watch and the validity of the international guarantee. Any watch purchased outside this official network will not be covered by the international warranty.

The serial number of your RESERVOIR watch is engraved on the case back at the 6 o’clock end.

The power reserve indicates the functioning time of a mechanical movement without it needing to be rewound. When it is worn, the watch winds itself constantly thanks to a self-winding, automatic movement. The display of the power reserve is represented by an auxiliary dial or indicator, usually inspired by a gauge for RESERVOIR watches. The level of the power reserve is mentioned by the position of the hand on the power reserve indicator. The horizontal line in the last zone of the power reserve indicator shows the power reserve is exhausted, and the watch may lose its precision. In that case, it is recommended to wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

The luminosity of RESERVOIR watch’s dial and hands come from a Super-LumiNova treatment. Only some models from the collections are equipped with this treatment. It works like a light accumulator, charged by the light received, it restores it over time. The Super-LumiNova material is a luminous paste composed of strontium aluminate that allows to store the luminosity from daylight or any artificial source of light and then reflect it when immersed in darkness. This treatment allows a better readability in the dark or underwater. The Super-LumiNova does not degrade over time, but the intensity and duration of the luminosity may vary depending on the time of exposure to the source of light.

Each RESERVOIR watch carries a unique serial number engraved on the case back : the combination of this serial number with the reference number allow the authentification of the watch. To get a formal information, please contact the client service.

The RESERVOIR watch is delivered with a standard-sized strap that fit the majority of people. For instance, a 125/75mm length with 22/20mm width suitable for 43mm cases or a 115/75mm length with 20/18mm width suitable for 39 or 41.5mm cases. The stainless steel strap can be resized to suit most wrists, this operation being offered by any official RESERVOIR stores. For the HYDROSPHERE collection, each stainless steel strap features an extension system to allow wearing the watch over a diving suit. Regarding the additional NATO strap delivered, two quick-release spring bars are delivered which ease the strap change.

All the RESERVOIR watches are covered by an international warranty valid for two years after purchase starting from the purchase date written on the warranty card. To be valid, this card must have been completed and signed by an official on-line or physical store. The on-line registration of the watch allows to benefit from a one-year warranty extension, from the end of the initial warranty period. The total warranty will then last three-year. All after-sale operation on the watch outside of the official certified service centers or stores results in the cancellation of the original warranty.

In case your RESERVOIR watch is no longer under the initial warranty, and you send it to be serviced in an official service center, one year additional warranty is offered. If you do not have an official store near you, do contact the RESERVOIR client center. The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add a proof of purchase. The customer service is available for any further information.

Once the order has been placed, you will receive a confirmation email from RESERVOIR. The delivery time of a purchase may vary depending on the location of the delivery address. As a general rule, it takes between 1 and 3 working days after confirmation of the order for delivery in France, and 3 to 5 days for delivery outside France.
The carrier responsible for shipping and delivery will then notify you, and give you a tracking number, when your order reaches them. The carrier will attempt up to 3 deliveries (in the recipient’s hand and with his signature). The order will be returned to our warehouse on the third failed attempt.

If you are not completely satisfied with the product you have purchased, RESERVOIR offers you the option of exchanging or returning the item by returning it to us within 30 days of receiving the product.
We will contact you as soon as we receive your watch or your RESERVOIR item. In general, returns will be validated within 7 working days of their delivery to our warehouse.

If you have any questions regarding your order or the returned item, please contact us at: [email protected]

Reservoir is committed to providing its customer with high standards products. Should you not be entirely satisfied by the product you have purchased, Reservoir provides you with the option to exchange or return the item by sending it back to us within 30 days from the moment the product is received.
To return your watch, please contact at : [email protected]

An article purchased on our Reservoir website will not be exchangeable or returnable in third party retailers.

Products will need to be returned at the customer´s cost in their original state and packaging, along with a copy of the issued invoice. Any article worn, damaged or with missing parts will not be accepted and will be returned back to the customer at their cost. Parcels which are not identified can also be sent back to the sender. In order to avoid any of the risks surrounding the return of a product, we recommend using a tracked and signed for shipping method.

In general, returns will be validated within 7 working days following their delivery in our warehouse. Once your return is approved, we will endeavor to create a refund request and send you a confirmation email as soon as possible. The delay which follows until the refund is processed onto your card will depend on the company which provides said card.

If your RESERVOIR watch needs to be serviced you are welcome to send or drop of your watch directly at any authorized RESERVOIR retailer.

If you do not have a authorized retailer close to you, you can return your watch directly to RESERVOIR.
The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add the return voucher and, if possible, the warranty card and a proof of purchase.

If you want to follow up on the service of your watch, please contact us at : [email protected]

When returning a RESERVOIR watch to the client service center, a cost of repair estimate will be provided and submitted to agreement before up-front any activities.

My reservoir watch

All RESERVOIR watches are water resistant up to 5 bar/ ATM (50 meters), and 25 bar/ATM (250 meters) for the HYDOSPHERE collection. While wearing your watch, make sure the crown is well screwed down at all time and especially before using it underwater. Do not handle the crown underwater. Water resistance might be affected by inappropriate usage of the watch, accidental shocks, temperature shocks or cosmetics. If condensation appears under the sapphire crystal, it is recommended to bring the watch to an official retailer to proceed with an assessment.

When not using your RESERVOIR watch, you can store it in its case. However, it is never good to leave a watch in its case for a long time without using it, because it can dry the oils and therefore disturb the internal mechanism. It is therefore preferable when you are not wearing your watch, to use a watch winder. A watch winder will rotate the watch on itself, so as to mimic the movement of a wrist, in order to drive the internal rotor that keeps the watch on time. No matter where you want to store your watch, the place must not be too wet (bathroom) or too dry.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make them shock resistant for everyday usages. It is not recommended for intensive sports, especially golf and tennis. The HYDROSPHERE watch is specifically designed for diving sports.

Erasing scratches from a watch requires highly skilled craftsmen and also depends on the finish of the model and the depth of the scratches. Each one of our official retailers can assess the quality of your watch and define if the scratches can be removed.

The power reserve indicates the functioning time of a mechanical movement without it needing to be rewound. When it is worn, the watch winds itself constantly thanks to a self-winding, automatic movement. The display of the power reserve is represented by an auxiliary dial or indicator, usually inspired by a gauge for RESERVOIR watches. The level of the power reserve is mentioned by the position of the hand on the power reserve indicator. The horizontal line in the last zone of the power reserve indicator shows the power reserve is exhausted, and the watch may lose its precision. In that case, it is recommended to wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

The luminosity of RESERVOIR watch’s dial and hands come from a Super-LumiNova treatment. Only some models from the collections are equipped with this treatment. It works like a light accumulator, charged by the light received, it restores it over time. The Super-LumiNova material is a luminous paste composed of strontium aluminate that allows to store the luminosity from daylight or any artificial source of light and then reflect it when immersed in darkness. This treatment allows a better readability in the dark or underwater. The Super-LumiNova does not degrade over time, but the intensity and duration of the luminosity may vary depending on the time of exposure to the source of light.

Each RESERVOIR watch carries a unique serial number engraved on the case back : the combination of this serial number with the reference number allow the authentification of the watch. To get a formal information, please contact the client service.

The RESERVOIR watch is delivered with a standard-sized strap that fit the majority of people. For instance, a 125/75mm length with 22/20mm width suitable for 43mm cases or a 115/75mm length with 20/18mm width suitable for 39 or 41.5mm cases. The stainless steel strap can be resized to suit most wrists, this operation being offered by any official RESERVOIR stores. For the HYDROSPHERE collection, each stainless steel strap features an extension system to allow wearing the watch over a diving suit. Regarding the additional NATO strap delivered, two quick-release spring bars are delivered which ease the strap change.

All the RESERVOIR watches are covered by an international warranty valid for two years after purchase starting from the purchase date written on the warranty card. To be valid, this card must have been completed and signed by an official on-line or physical store. The on-line registration of the watch allows to benefit from a one-year warranty extension, from the end of the initial warranty period. The total warranty will then last three-year. All after-sale operation on the watch outside of the official certified service centers or stores results in the cancellation of the original warranty.

In case your RESERVOIR watch is no longer under the initial warranty, and you send it to be serviced in an official service center, one year additional warranty is offered. If you do not have an official store near you, do contact the RESERVOIR client center. The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add a proof of purchase. The customer service is available for any further information.

my Strap

All RESERVOIR watches are water resistant up to 5 bar/ ATM (50 meters), and 25 bar/ATM (250 meters) for the HYDOSPHERE collection. While wearing your watch, make sure the crown is well screwed down at all time and especially before using it underwater. Do not handle the crown underwater. Water resistance might be affected by inappropriate usage of the watch, accidental shocks, temperature shocks or cosmetics. If condensation appears under the sapphire crystal, it is recommended to bring the watch to an official retailer to proceed with an assessment.

When not using your RESERVOIR watch, you can store it in its case. However, it is never good to leave a watch in its case for a long time without using it, because it can dry the oils and therefore disturb the internal mechanism. It is therefore preferable when you are not wearing your watch, to use a watch winder. A watch winder will rotate the watch on itself, so as to mimic the movement of a wrist, in order to drive the internal rotor that keeps the watch on time. No matter where you want to store your watch, the place must not be too wet (bathroom) or too dry.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make it shock resistant for everyday usages. The movement of your RESERVOIR watch is a high quality mechanism that requires to be preserved from extreme temperatures (+60 °, 0 ° C), thermic chocks (ex: hot springs, hot showers, saunas, hammams…), brutal shocks (extreme sports, tennis, golf…). All damages resulting form an inappropriate use of the watch will not be covered by the warranty.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make them shock resistant for everyday usages. It is not recommended for intensive sports, especially golf and tennis. The HYDROSPHERE watch is specifically designed for diving sports.

Suitable for Reservoir watch with a date. This position allows setting the date by winding the crown upwards only. If you rotate it the other way, the date won’t change. To preserve the watch’s mechanism, the automatic change of the date does not operate simultaneously when the retrograde minute jumps from 11:59 pm to 0:00 am. The date change happens between 12:00 am and 01:00 am. Please avoid changing the date between 9:00 pm and 2:00 am.

Erasing scratches from a watch requires highly skilled craftsmen and also depends on the finish of the model and the depth of the scratches. Each one of our official retailers can assess the quality of your watch and define if the scratches can be removed.

The RESERVOIR watch collections are available to purchase either in a network of official physical or on-line stores or on the RESERVOIR online boutique https://www.reservoir-watch.com/. We strongly recommend that you purchase your RESERVOIR watch through these official stores to guarantee the origin of the watch and the validity of the international guarantee. Any watch purchased outside this official network will not be covered by the international warranty.

The serial number of your RESERVOIR watch is engraved on the case back at the 6 o’clock end.

The power reserve indicates the functioning time of a mechanical movement without it needing to be rewound. When it is worn, the watch winds itself constantly thanks to a self-winding, automatic movement. The display of the power reserve is represented by an auxiliary dial or indicator, usually inspired by a gauge for RESERVOIR watches. The level of the power reserve is mentioned by the position of the hand on the power reserve indicator. The horizontal line in the last zone of the power reserve indicator shows the power reserve is exhausted, and the watch may lose its precision. In that case, it is recommended to wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

The luminosity of RESERVOIR watch’s dial and hands come from a Super-LumiNova treatment. Only some models from the collections are equipped with this treatment. It works like a light accumulator, charged by the light received, it restores it over time. The Super-LumiNova material is a luminous paste composed of strontium aluminate that allows to store the luminosity from daylight or any artificial source of light and then reflect it when immersed in darkness. This treatment allows a better readability in the dark or underwater. The Super-LumiNova does not degrade over time, but the intensity and duration of the luminosity may vary depending on the time of exposure to the source of light.

Each RESERVOIR watch carries a unique serial number engraved on the case back : the combination of this serial number with the reference number allow the authentification of the watch. To get a formal information, please contact the client service.

The RESERVOIR watch is delivered with a standard-sized strap that fit the majority of people. For instance, a 125/75mm length with 22/20mm width suitable for 43mm cases or a 115/75mm length with 20/18mm width suitable for 39 or 41.5mm cases. The stainless steel strap can be resized to suit most wrists, this operation being offered by any official RESERVOIR stores. For the HYDROSPHERE collection, each stainless steel strap features an extension system to allow wearing the watch over a diving suit. Regarding the additional NATO strap delivered, two quick-release spring bars are delivered which ease the strap change.

All the RESERVOIR watches are covered by an international warranty valid for two years after purchase starting from the purchase date written on the warranty card. To be valid, this card must have been completed and signed by an official on-line or physical store. The on-line registration of the watch allows to benefit from a one-year warranty extension, from the end of the initial warranty period. The total warranty will then last three-year. All after-sale operation on the watch outside of the official certified service centers or stores results in the cancellation of the original warranty.

In case your RESERVOIR watch is no longer under the initial warranty, and you send it to be serviced in an official service center, one year additional warranty is offered. If you do not have an official store near you, do contact the RESERVOIR client center. The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add a proof of purchase. The customer service is available for any further information.

Once the order has been placed, you will receive a confirmation email from RESERVOIR. The delivery time of a purchase may vary depending on the location of the delivery address. As a general rule, it takes between 1 and 3 working days after confirmation of the order for delivery in France, and 3 to 5 days for delivery outside France.
The carrier responsible for shipping and delivery will then notify you, and give you a tracking number, when your order reaches them. The carrier will attempt up to 3 deliveries (in the recipient’s hand and with his signature). The order will be returned to our warehouse on the third failed attempt.

If you are not completely satisfied with the product you have purchased, RESERVOIR offers you the option of exchanging or returning the item by returning it to us within 30 days of receiving the product.
We will contact you as soon as we receive your watch or your RESERVOIR item. In general, returns will be validated within 7 working days of their delivery to our warehouse.

If you have any questions regarding your order or the returned item, please contact us at: [email protected]

Reservoir is committed to providing its customer with high standards products. Should you not be entirely satisfied by the product you have purchased, Reservoir provides you with the option to exchange or return the item by sending it back to us within 30 days from the moment the product is received.
To return your watch, please contact at : [email protected]

An article purchased on our Reservoir website will not be exchangeable or returnable in third party retailers.

Products will need to be returned at the customer´s cost in their original state and packaging, along with a copy of the issued invoice. Any article worn, damaged or with missing parts will not be accepted and will be returned back to the customer at their cost. Parcels which are not identified can also be sent back to the sender. In order to avoid any of the risks surrounding the return of a product, we recommend using a tracked and signed for shipping method.

In general, returns will be validated within 7 working days following their delivery in our warehouse. Once your return is approved, we will endeavor to create a refund request and send you a confirmation email as soon as possible. The delay which follows until the refund is processed onto your card will depend on the company which provides said card.

If your RESERVOIR watch needs to be serviced you are welcome to send or drop of your watch directly at any authorized RESERVOIR retailer.

If you do not have a authorized retailer close to you, you can return your watch directly to RESERVOIR.
The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add the return voucher and, if possible, the warranty card and a proof of purchase.

If you want to follow up on the service of your watch, please contact us at : [email protected]

When returning a RESERVOIR watch to the client service center, a cost of repair estimate will be provided and submitted to agreement before up-front any activities.

International warranty

All RESERVOIR watches are water resistant up to 5 bar/ ATM (50 meters), and 25 bar/ATM (250 meters) for the HYDOSPHERE collection. While wearing your watch, make sure the crown is well screwed down at all time and especially before using it underwater. Do not handle the crown underwater. Water resistance might be affected by inappropriate usage of the watch, accidental shocks, temperature shocks or cosmetics. If condensation appears under the sapphire crystal, it is recommended to bring the watch to an official retailer to proceed with an assessment.

When not using your RESERVOIR watch, you can store it in its case. However, it is never good to leave a watch in its case for a long time without using it, because it can dry the oils and therefore disturb the internal mechanism. It is therefore preferable when you are not wearing your watch, to use a watch winder. A watch winder will rotate the watch on itself, so as to mimic the movement of a wrist, in order to drive the internal rotor that keeps the watch on time. No matter where you want to store your watch, the place must not be too wet (bathroom) or too dry.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make it shock resistant for everyday usages. The movement of your RESERVOIR watch is a high quality mechanism that requires to be preserved from extreme temperatures (+60 °, 0 ° C), thermic chocks (ex: hot springs, hot showers, saunas, hammams…), brutal shocks (extreme sports, tennis, golf…). All damages resulting form an inappropriate use of the watch will not be covered by the warranty.

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make them shock resistant for everyday usages. It is not recommended for intensive sports, especially golf and tennis. The HYDROSPHERE watch is specifically designed for diving sports.

Suitable for Reservoir watch with a date. This position allows setting the date by winding the crown upwards only. If you rotate it the other way, the date won’t change. To preserve the watch’s mechanism, the automatic change of the date does not operate simultaneously when the retrograde minute jumps from 11:59 pm to 0:00 am. The date change happens between 12:00 am and 01:00 am. Please avoid changing the date between 9:00 pm and 2:00 am.

Erasing scratches from a watch requires highly skilled craftsmen and also depends on the finish of the model and the depth of the scratches. Each one of our official retailers can assess the quality of your watch and define if the scratches can be removed.

The RESERVOIR watch collections are available to purchase either in a network of official physical or on-line stores or on the RESERVOIR online boutique https://www.reservoir-watch.com/. We strongly recommend that you purchase your RESERVOIR watch through these official stores to guarantee the origin of the watch and the validity of the international guarantee. Any watch purchased outside this official network will not be covered by the international warranty.

The serial number of your RESERVOIR watch is engraved on the case back at the 6 o’clock end.

The power reserve indicates the functioning time of a mechanical movement without it needing to be rewound. When it is worn, the watch winds itself constantly thanks to a self-winding, automatic movement. The display of the power reserve is represented by an auxiliary dial or indicator, usually inspired by a gauge for RESERVOIR watches. The level of the power reserve is mentioned by the position of the hand on the power reserve indicator. The horizontal line in the last zone of the power reserve indicator shows the power reserve is exhausted, and the watch may lose its precision. In that case, it is recommended to wind the watch manually for around 15 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

The luminosity of RESERVOIR watch’s dial and hands come from a Super-LumiNova treatment. Only some models from the collections are equipped with this treatment. It works like a light accumulator, charged by the light received, it restores it over time. The Super-LumiNova material is a luminous paste composed of strontium aluminate that allows to store the luminosity from daylight or any artificial source of light and then reflect it when immersed in darkness. This treatment allows a better readability in the dark or underwater. The Super-LumiNova does not degrade over time, but the intensity and duration of the luminosity may vary depending on the time of exposure to the source of light.

Each RESERVOIR watch carries a unique serial number engraved on the case back : the combination of this serial number with the reference number allow the authentification of the watch. To get a formal information, please contact the client service.

The RESERVOIR watch is delivered with a standard-sized strap that fit the majority of people. For instance, a 125/75mm length with 22/20mm width suitable for 43mm cases or a 115/75mm length with 20/18mm width suitable for 39 or 41.5mm cases. The stainless steel strap can be resized to suit most wrists, this operation being offered by any official RESERVOIR stores. For the HYDROSPHERE collection, each stainless steel strap features an extension system to allow wearing the watch over a diving suit. Regarding the additional NATO strap delivered, two quick-release spring bars are delivered which ease the strap change.

All the RESERVOIR watches are covered by an international warranty valid for two years after purchase starting from the purchase date written on the warranty card. To be valid, this card must have been completed and signed by an official on-line or physical store. The on-line registration of the watch allows to benefit from a one-year warranty extension, from the end of the initial warranty period. The total warranty will then last three-year. All after-sale operation on the watch outside of the official certified service centers or stores results in the cancellation of the original warranty.

In case your RESERVOIR watch is no longer under the initial warranty, and you send it to be serviced in an official service center, one year additional warranty is offered. If you do not have an official store near you, do contact the RESERVOIR client center. The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add a proof of purchase. The customer service is available for any further information.

Once the order has been placed, you will receive a confirmation email from RESERVOIR. The delivery time of a purchase may vary depending on the location of the delivery address. As a general rule, it takes between 1 and 3 working days after confirmation of the order for delivery in France, and 3 to 5 days for delivery outside France.
The carrier responsible for shipping and delivery will then notify you, and give you a tracking number, when your order reaches them. The carrier will attempt up to 3 deliveries (in the recipient’s hand and with his signature). The order will be returned to our warehouse on the third failed attempt.

If you are not completely satisfied with the product you have purchased, RESERVOIR offers you the option of exchanging or returning the item by returning it to us within 30 days of receiving the product.
We will contact you as soon as we receive your watch or your RESERVOIR item. In general, returns will be validated within 7 working days of their delivery to our warehouse.

If you have any questions regarding your order or the returned item, please contact us at: [email protected]

Reservoir is committed to providing its customer with high standards products. Should you not be entirely satisfied by the product you have purchased, Reservoir provides you with the option to exchange or return the item by sending it back to us within 30 days from the moment the product is received.
To return your watch, please contact at : [email protected]

An article purchased on our Reservoir website will not be exchangeable or returnable in third party retailers.

Products will need to be returned at the customer´s cost in their original state and packaging, along with a copy of the issued invoice. Any article worn, damaged or with missing parts will not be accepted and will be returned back to the customer at their cost. Parcels which are not identified can also be sent back to the sender. In order to avoid any of the risks surrounding the return of a product, we recommend using a tracked and signed for shipping method.

In general, returns will be validated within 7 working days following their delivery in our warehouse. Once your return is approved, we will endeavor to create a refund request and send you a confirmation email as soon as possible. The delay which follows until the refund is processed onto your card will depend on the company which provides said card.

If your RESERVOIR watch needs to be serviced you are welcome to send or drop of your watch directly at any authorized RESERVOIR retailer.

If you do not have a authorized retailer close to you, you can return your watch directly to RESERVOIR.
The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add the return voucher and, if possible, the warranty card and a proof of purchase.

If you want to follow up on the service of your watch, please contact us at : [email protected]

When returning a RESERVOIR watch to the client service center, a cost of repair estimate will be provided and submitted to agreement before up-front any activities.

Delivery and return

The RESERVOIR watch collections are available to purchase either in a network of official physical or on-line stores or on the RESERVOIR online boutique https://www.reservoir-watch.com/. We strongly recommend that you purchase your RESERVOIR watch through these official stores to guarantee the origin of the watch and the validity of the international guarantee. Any watch purchased outside this official network will not be covered by the international warranty.

Reservoir is committed to providing its customer with high standards products. Should you not be entirely satisfied by the product you have purchased, Reservoir provides you with the option to exchange or return the item by sending it back to us within 30 days from the moment the product is received.
To return your watch, please contact at : [email protected]

An article purchased on our Reservoir website will not be exchangeable or returnable in third party retailers.

Products will need to be returned at the customer´s cost in their original state and packaging, along with a copy of the issued invoice. Any article worn, damaged or with missing parts will not be accepted and will be returned back to the customer at their cost. Parcels which are not identified can also be sent back to the sender. In order to avoid any of the risks surrounding the return of a product, we recommend using a tracked and signed for shipping method.

In general, returns will be validated within 7 working days following their delivery in our warehouse. Once your return is approved, we will endeavor to create a refund request and send you a confirmation email as soon as possible. The delay which follows until the refund is processed onto your card will depend on the company which provides said card.

Care and maintenance

All RESERVOIR watches are Swiss Made and are manufactured with the greatest attention that make it shock resistant for everyday usages. The movement of your RESERVOIR watch is a high quality mechanism that requires to be preserved from extreme temperatures (+60 °, 0 ° C), thermic chocks (ex: hot springs, hot showers, saunas, hammams…), brutal shocks (extreme sports, tennis, golf…). All damages resulting form an inappropriate use of the watch will not be covered by the warranty.

Suitable for Reservoir watch with a date. This position allows setting the date by winding the crown upwards only. If you rotate it the other way, the date won’t change. To preserve the watch’s mechanism, the automatic change of the date does not operate simultaneously when the retrograde minute jumps from 11:59 pm to 0:00 am. The date change happens between 12:00 am and 01:00 am. Please avoid changing the date between 9:00 pm and 2:00 am.

If your RESERVOIR watch needs to be serviced you are welcome to send or drop of your watch directly at any authorized RESERVOIR retailer.

If you do not have a authorized retailer close to you, you can return your watch directly to RESERVOIR.
The watch must be packed carefully in a cardboard box and protected by bubble wrap, to which you must add the return voucher and, if possible, the warranty card and a proof of purchase.

If you want to follow up on the service of your watch, please contact us at : [email protected]

When returning a RESERVOIR watch to the client service center, a cost of repair estimate will be provided and submitted to agreement before up-front any activities.

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