How does the power reserve for a RESERVOIR watch work?
Care & Repair
Find out more on how to enjoy the most your RESERVOIR timepiece. Learn on how to take care of your watch on a daily basis, and if the event occurs how to repair it by contacting the team.
The technical notice of your RESERVOIR watch indicates how to set the time or how to change the bracelet of your watch, and gives, for reference, maintenance and utilization guidance. The technical notice contains complementary information on the warranty.
Taking care of my watch
Where does the luminosity of my RESERVOIR watch’s dial or hand come from?
How can I adapt the size of the strap delivered with my RESERVOIR watch?
How often do you recommend having a maintenance service carried out on a RESERVOIR watch?
What are the prices for RESERVOIR watch repair services?
How should I care for my RESERVOIR watch when I am not wearing it?
Are RESERVOIR watches shock-resistant?
Can I use my RESERVOIR watch when doing sports?
What precautions should I take when setting the date on a RESERVOIR watch ?
Can you remove scratches from my RESERVOIR watch?
Repair my watch
Deposit
You can directly bring your Reservoir watch to an official retailer or contact directly the customer service. For any deposit of a watch still under warranty, the warranty card and a proof of purchase, such as the receipt, will be requested.
Diagnostic
Once your watch is deposited, a specialized watchmaker will examine the exterior of your watch and see if it works properly or not, to determine precisely what type of intervention is required.
Cost assessment
An initial assessment of the cost of repair will be communicated to the watch owner. If you do not accept it, your watch will be returned. If you accept it, the service or the repair can start. If more costs arise during the intervention due to problems that were not detected during the diagnostic, these additional costs will be communicated to the watch owner before the service center pursues its intervention on your watch.
Repairing the watch
Once the client has approved the cost estimate, the intervention can start.
Restitution
When the watch is repaired and all the controls have been done, the service center’s staff will immediately notify the watch owner that his watch is ready. In the case of a delay, you will be informed of the additional time for the maintenance.
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