KEY STEPS OF RESERVOIR’S CUSTOMER SERVICE
01DEPOSIT YOUR WATCH IN A CERTIFIED SERVICE CENTER
You can directly bring your Reservoir watch to a certified service center, which you can find on the list of certified service centers on our website, or contact direclty the customer service. For any deposit of a watch still under warranty, the warranty card and a proof of purchase (such as the receipt) can be requested.
Once your watch is deposited, a specialized watchmaker will examine the exterior of your watch and see if it works properly or not, to determine precisely what type of intervention is required.
An initial assessment of the cost of repair will be communicated to the watch owner. If you do not accept it, your watch will be returned. If you accept it, the service or the repair can start. If more costs arise during the intervention due to problems that were not detected during the diagnostic, these additional costs will be communicated to the watch owner before the service center pursues its intervention on your watch.
04REPAIRING THE WATCH
Once the client has approved the cost estimate, the intervention can start.
When the watch is repaired and all the controls have been done, the service center’s staff will immediately notify the watch owner that his watch is ready. In the case of a delay, you will be informed of the additional time for the maintenance.